Recent Water Damage Posts

SERVPRO Travels to Cincinnati, OH

6/5/2020 (Permalink)

Fans and dehumidifiers in a basement SERVPRO drying equipment in a Cincinnati basement

SERVPRO of Christian, Todd, Logan, and Simpson Counties is always "Here to Help", even if that means driving 4 hours! Last month, we were called to travel to Cincinnati, Ohio to help the local franchises with an overwhelming number of water losses. The area had an abnormal amount of rain in a short time frame, which caused basements to flood and floor drains to back up. 

Our Production Technician, Brooklyn, was one of those team members called to action. We helped over 15 homeowners get their basements dried out, demoed, and sanitized "Like it never even happened." We enjoyed being chosen to help during this time, and are always thankful to lend a helping hand. 

Be sure to call us for any and all of your restoration needs! From fire, water, mold, or biohazard, we do it all. Call today at (270) 885-8811

Water Damage and Using the Right Equipment

4/18/2020 (Permalink)

Moisture meter and Drying Equipment Proper Drying Equipment and Moisture meters are critical in the drying process

SERVPRO of Christian, Todd, Logan, and Simpson Counties understands that utilizing the proper equipment makes a measurable difference in reducing claims loss expense. When it comes to a water damage, time matters. We will answer your call with fast action, exceptional equipment, and trained, uniformed personnel.  The right tools for the job is vital to timely mitigation. Here's how we break it down:


Psychrometry is the study of the air and its properties. The properties of temperature, humidity, vapor pressure and dew point are measured to evaluate air conditions in the structure, enabling a SERVPRO professional to create the proper atmosphere for more efficient drying.

Detection Equipment

Moisture Sensors - used to detect moisture in carpets, baseboards and walls.

  • Moisture Meters - used to determine the actual moisture content of various materials. The moisture tester provides accurate moisture readings that enable the professional crew member to monitor the drying process.
  • Thermohygrometers - measure both temperature and relative humidity. Capturing these two readings, a professional using a psychrometric chart can calculate specific humidity, dew point and vapor pressure.

Call SERVPRO of Christian, Todd, Logan, and Simpson Counties anytime, and day @


What to do until help arrives

3/13/2020 (Permalink)

Damaged hardwood floors Water migrated under the flooring.

Here at SERVPRO of Christian, Todd, Logan, and Simpson Counties we know that emergencies happen, which is why we offer prompt 24/7 emergency response. However, until our highly trained technicians arrive, there are some effective steps you can take to help minimize the damage being done to your property. Depending on the type and extent of the emergency at hand, different procedures should be followed in order to slow down the damage being done.

  • Locate and shut off the water source. 
    • If necessary, hire a qualified professional to fix or replace the damaged item. 
  • Check to ensure that any electrical items are unplugged. If not safe to do so, you should shut the power off to prevent electrical shock. 
  • Keep furniture skirting, draperies and other items away from wet areas. A good trick to keeping furniture skirting off the wet flooring is to use clothespins to pin them up.
  • Place aluminum foil under the legs of furniture. This will help prevent the carpet from absorbing the furniture stain. 

Additionally there are a few things to avoid.

Do not:

  • Enter any room with standing water
  • Use a vacuum to remove water. This could cause electrical shock. 
  • Enter a room with water leaking from overhead. 
  • Stand bare footed. Depending on the source and severity, there could be potential harmful bacteria in the water. 

Need Emergency Service? Call Us 24/7 at 270-885-8811

 We Specialize in Water Damage Cleanup and Restoration!

What Does Insurance Cover When You Have a Frozen Pipe?

2/14/2020 (Permalink)

Broken and frozen pipe, right top of the picture it says FROZEN PIPES If you have a broken pipe, you should call repair specialists immediately

If you see unexplained water spots on your ceiling, or if your wall is bulging outward, you probably have water damage. Before you file an insurance claim, there are a few things you're going to need to know about the source of the water. Getting these answers can give you realistic expectations about whether or not your provider is likely to cover repairs.

What Is Covered

When they burst, frozen pipes cause a sudden and accidental burst of water to spew forth behind the walls of your home in Rusellville, KY. Because you could not have foreseen the problem and thus could not have prevented the damage, your homeowner's policy probably covers certain aspects of the recovery:

  • Water damage tear-out
  • Structure restoration
  • Secondary damage from original, covered incident

To ensure that as much of the water damage repair is covered as possible, call water restoration specialists the moment you realize you have a problem. Your swift action not only minimizes the total damage the broken pipe causes but also increases the likelihood that your insurance claim will be accepted.

What Is Not Covered

A broken pipe is still going to leave you with some out-of-pocket expenses. You are responsible for paying to get the pipe itself repaired. This service falls under routine maintenance, an expense your insurance policy doesn't cover. Your claim may be denied if you wait too long to get the problem fixed or if you are somehow negligent in doing so. Water damage doesn't go away on its own; it only gets worse the longer it's allowed to sit. If you take two weeks to call technicians for repairs, you may be footing the whole bill yourself.
If you have a broken pipe, you should call repair specialists immediately. They can get the problem fixed and give you the information you need to file a successful insurance claim.

3 Types of Secondary Flood Damage That Can Affect Your Commercial Building

1/29/2020 (Permalink)

Wet wooden floor. Drywall damaged and taken out due to water damage. Floodwater affected drywall in Franklin, NY

Few Issues You May Want to Watch For After Flooding in Your Business

When flooding affects your Franklin, KY business, you may be dealing with much more than standing water in the aftermath. Secondary damage, such as black mold growth and foul odors, can occur days to weeks after the flood, even if mitigation is quick. If your commercial building suffered a flood, there are a few issues you may want to watch for in the near future.

1. Rotting Drywall

Any type of floodwater can affect drywall, whether it comes from a sanitary source or as the result of outdoor flooding. While exterior damage can be obvious, this building material can be porous and absorb water, which may cause the rear of the panels to rot. Over time, this rot may affect wiring and insulation, which will likely need to be replaced if it has become moist. A flood cut, which is performed by a water damage and remediation service, can expose this issue. The cut is typically made about a foot above the flood water line, which allows restoration technicians to see which sections have been affected.

2. Mold Growth

The moisture and high humidity flooding can introduce may encourage mold growth, which can settle almost anywhere inside your building. Black mold spores can travel through the ventilation system and find areas where dampness may help it spread. After a flood, it can be important to keep humidity levels down by opening windows and using floor and ceiling fans in areas where standing water has accumulated.

3. Wood Damage

Hardwood flooring and wood walls can be vulnerable to moisture, and flooding can be especially damaging. Moisture issues can cause buckling, warping and staining to the point where these materials need to be replaced. You may want to ask your remediation technicians about how the flood your building experienced might affect treated wooden surfaces.
Black mold, damaged building materials and other issues can happen in the weeks and months following a flood at your Franklin, KY business. Remaining vigilant about building inspections and staying connected to a flood remediation service can help you protect your property.

Steps To Take When Frozen Pipes Burst

12/31/2019 (Permalink)

Burst frozen pipe Frozen pipe in Fort Campbell, KY

Steps To Take When Frozen Pipes Burst

A burst water pipe can wreak havoc on your home. However, you can minimize the damage by taking quick action. When faced with a burst pipe, it may be wise to file an insurance claim and take steps to mitigate your damages.

File a Claim

Most standard homeowner’s insurance policies cover sudden and accidental discharge of water from a pipe. Water damage from a burst pipe is generally considered a sudden and accidental discharge. However, the damage to the pipe itself and associated plumbing costs are usually not covered. Your insurance policy may cover the following types of damage:

  • Labor and materials required to access the burst pipe, such as tearing out a wall
  • Cost to repair water damaged property, such as drying out carpets or replacing warped floors
  • Cost to repair a wall damaged by leaking water or torn out to get to the burst pipe
  • Expenses for temporary housing if the damage caused by the burst pipe has made your residence unlivable.

Not all insurance policies are the same, so you may want to contact your insurance professional in Fort Campbell, KY, to verify that your policy covers damage from frozen pipes, before you file your insurance claim or begin making repairs.

Mitigate Your Damages

You’ll probably want to take some immediate action to prevent a leaking pipe from causing further damage to your property. The terms of your insurance policy may also require you to mitigate your damages. The first thing you should consider doing is shut off the water to your residence. You may want to consider using the services of a water restoration company to assist with drying out your home.

A burst pipe can cause a lot of damage to your home. Filing an insurance claim and mitigating your damages can help you minimize the cost and the amount of time it takes to repair your damages.

How to Avoid Frozen Pipes

10/14/2019 (Permalink)

Horizontal view electric cable in corrugated pipe rolls of insulating tape heat shrinkable tubes on wooden board Consider purchasing heat tape to wrap around pipes on exterior walls

One of the most destructive flooding accidents to occur in the home is a pipe burst due to freezing. Frozen pipes are most common during the winter, and often happen overnight or when the family is away due to fluctuating or sudden drops in temperature. When a pipe freeze occurs, a crack can form, spewing hundreds of gallons of water when left unnoticed and causing severe flood damage to your Auburn, KY home. Fortunately this costly incident is entirely preventable with proper preparation.

Basic Steps

As winter approaches and temperatures begin to dip below freezing, it is important to take proper precautions to prevent the occurrence of frozen pipes before they have a chance to burst. Some simple steps you can take include:

  • Ensuring proper heat ventilation – Some pipes are located behind cabinets that prevent heat from reaching them, so ensure you keep cabinets open during the winter
  • Allowing dripping faucets – Allowing water to continuously flow through your pipes is very effective in ensuring pipes do not freeze, and it only takes a small drip to accomplish this
  • Prepping outside facets – Remove your garden hose, ensure faucets are off, and if possible, shut off flow to outside pipes via an indoor valve
  • Insulating problem pipes – Reinforce insulation around pipes running through attics and crawl spaces, and consider purchasing heat tape to wrap around pipes on exterior walls

Additional Points

Remember to think about the possibility of frozen pipes well before winter strikes, as even one random cold night could damage your pipes. Resist the temptation to allow your thermostat to drop dramatically at night or when you are away, as this could exasperate harsh weather conditions such as heavy snow and unexpected freezing temperatures. Finally, should flooding occur from a pipe burst, consult a water cleanup and restoration company to minimize damage from water and mold. Pipe bursts are a major and costly inconvenience to home owners, but proper preparation can prevent an otherwise difficult situation.

3 Signs You Have a Shower Leak

8/29/2019 (Permalink)

Woman holding her head, watching the ceiling of her house that is damp and with mold Damp ceiling with mold in a Franklin, NY home

3 Signs You Have a Shower Leak

A water leak in your bathroom can be a big enough problem that it causes damage to not only the bathroom but to other areas of the home as well. It is important to be aware of a few signs that can help you quickly spot the issue, whether it is a bathtub leak or something going on with the shower.

Damaged Walls

Take a look at the walls in the bathroom and see if you notice any obvious signs of damage. Examples of this include the following:

  • Warping
  • Bowing
  • Staining

It is very rare that regular moisture in the bathroom will cause the problems listed above. If the walls are deteriorating or the paint and wallpaper are ruined, this typically means there is a deeper problem at hand. These signs are often the result of a shower pan leak or water that is dripping from the bathtub.

Ruined Floors

Bathroom floors are created to handle a little water exposure, so normal use and occasional splashes from the tub should not cause any issues. However, if the floor has signs of staining or cracking, there is possibly water damage from a leaking pipe.

Earthy And Musty Smells

It is very hard to overlook mold, mainly because it has a very distinctive smell that you cannot miss. If the smell of mold or mildew is strong enough to fill your living space, this is when you know there is likely a bathtub leak. Extensive work may need to be done to repair the issue if mold is the only sign of damage.

In order to save yourself some time and money, keep an eye out for all of the signs mentioned so you can get professional help to resolve the problem. If the walls are damaged, the floor is cracking or stained, or there is an obvious smell of mold in the room, this may be a warning sign of a bathtub leak. If you find yourself in this situation, you may need water damage repair in Franklin, KY.

3 Tips for Dealing With an Overflowing Toilet

6/14/2019 (Permalink)

A leaking toilet can cause more problems than you think

Here are Some Guidelines for Dealing with a Sewer Backup

If you find that your toilet is overflowing, it could be due to a simple clog or a more complicated issue such as sewer damage. A flooded toilet may cause water damage to your bathroom floor and, if not immediately addressed, lead to water leaking through the ceiling below your bathroom. Here are some guidelines for dealing with a sewer backup that can cause an overflowing toilet in your Rusellville, KY, home.

1. Assess the Problem

The first step to take is to determine the source of the problem. If the issue is that your toilet is clogged, use a plunger in order to push the clog down the toilet drain. You can try snaking the drain instead if the plunger fails to fix the clog. However, if the cause of the overflowing toilet is sewer damage, you may need to schedule an inspection with your sewage company in order to address the problem appropriately.

2. Prevent Any Further Damage

Before doing anything else, make sure that you are stopping any overflowing water from causing damage to your floors. Use a mop to clean up the water around your toilet and anywhere else it has spread. When cleaning excess water, do not use a regular household vacuum in an effort to remove it. Eliminating as much water as you can after a toilet overflow is an effective way to prevent water damage until help arrives.

3. Keep Your Home Safe

Making sure your home is in safe condition until a professional stops by is a crucial step. Once you’ve mopped up any water you come across, take care of your belongings by removing any items found on wet areas of the floor. Use fans and drainage systems to facilitate the drying process and reduce the effects of excess water caused by sewer damage or a clog.

These steps can help you begin to address the problem of a flooded toilet. Consult emergency restoration services in order to ensure that any resulting water damage is taken care of.

3 Common Water Problems That Can Occur at Your Business

4/18/2019 (Permalink)

Have your pipes inspected annually and encourage those who use the restrooms to flush only toilet paper to prevent clogging and overflowing

3 Water Problems You Might Commonly Face As A Business Owner

Your Oak Grove, KY, business is likely your biggest investment and is worthy of protection. However, some issues, such as flooding, cannot always be predicted. From damaged pipes to strong storms that cause indoor floods, both building materials and inventory can be destroyed. Knowing which types of water problems you might commonly face as a business owner may help you prevent and resolve them.

1. Plumbing Malfunctions

One of the most common flood risks that might impact your business is a plumbing malfunction. Leaking pipes, aging materials and freezing temperatures can all cause water damage. Cold weather can particularly affect outdoor pipes and those that run along exterior walls. You can reduce the risk of pipes bursting or leaking by insulating them and allowing faucets to drip when the temperatures drop below freezing.

2. Toilet Floods

Outdoor flooding can cause damaged pipes and lead to water damage in your employee and customer restrooms. When sewers back up and overflow, they can cause contaminated water to ruin floors and trigger mold growth. While it can be difficult to predict such events, you can have your pipes inspected annually and encourage those who use the restrooms to flush only toilet paper to prevent clogging and overflowing.

3. Exterior Water Leaks

Exterior water lines can cause moisture to leak into your building’s basement or other areas, which can damage drywall, carpets and stored items. Slow leaks can be especially troubling because you may not notice them until they have already caused visible issues. However, calling in a water damage and flood remediation service to have your commercial property’s water lines checked at least a few times a year can prevent this issue and help you feel confident that your property is well protected.

Keeping your Oak Grove, KY, business safe from leaks and floods can be a challenge. Having your plumbing checked for damaged pipes and keeping all water lines in good working order may prevent such problems and help you protect your property.

Tips for Pipe Protection

3/15/2019 (Permalink)

Keep the heater on if outside temperatures will dip below freezing

Keeping Your Home Safe from Bursting Pipes

Frozen pipes are often the culprit when homes flood in the winter. Fortunately, prevention of this problem is pretty easy. To keep your home in Oak Grove, KY, safe from flooding due to busted pipes, try the following methods.

1. Insulate Pipes

The most long-term solution for avoiding pipe freeze and thus the need for water restoration services is adding insulation. You can either add it to the pipes themselves by sliding a fiberglass sleeve over them or you can add extra insulation to the walls. The latter option may even save you money on heating bills!

2. Heat Air

Always keep the heater in your home on if there is a chance that outside temperatures will dip below freezing. Then, you can warm up the air around the pipes by venting the heat from your home into the walls. For pipes that are under your sink, you can keep the cabinet doors open so that the area under the sink heats along with the rest of the house.

3. Open Faucets

Allowing a slow drip from select faucets throughout your home is an easy way to prevent frozen pipes. Moving water is less likely to freeze than standing water, so the constant flow through the pipes works in your favor.

4. Seal Cracks

Another way to increase your home's energy efficiency while also protecting your plumbing is to maintain proper seals in walls, floors, ceilings and windows. Gaps allow wind to get in from outside. By caulking those gaps, you can keep warm air in and cold air out.

5. Apply Heat

Sometimes, the direct approach is helpful. You can use heating tape directly on pipes to heat them up. Whether you choose tape that switches on when it sense the need to do so or tape you can turn on and off manually, pipes that are most vulnerable to freezing are protected.

You can avoid frozen pipes and the mess they can make with these simple methods. Following these five tips can keep your plumbing warm all winter.

Replace a Toilet In 10 Steps

1/18/2019 (Permalink)

A leaking toilet can cause more problems than you think

Replace a Toilet In 10 Steps

Homeowners may save money by replacing a broken or persistently leaking toilet. If you have a basic understanding of toilet repair and the necessary tools, these ten steps can guide you through the replacement process.

1. Measure

Measure from the wall behind the old toilet to the water supply line and closet bolts. You may also measure from the bowl to the sidewall.

2. Eliminate Water

Turn off the water supply and flush water from the tank. Use a sponge or solidifying gel to dry the tank. Disconnect the supply line.

3. Remove Tank and Bowl

Unscrew the nuts on the bottom of the tank and lift the tank up off the bowl. Loosen and remove the nuts connecting the bowl to the floor and remove the bowl.

4. Remove Wax Ring and Closet Bolts

Remove and dispose of the wax ring. Use a putty knife to scrape excess wax off of the flange. Remove the closet bolts.

5. Check Flange Condition

A damaged flange can cause a leaking toilet. Complete repairs before installing a new toilet.

6. Install New Closet Bolts and Wax Ring

Install new closet bolts. Turn the new toilet bowl upside-down and install a new wax ring on the outlet.

7. Install Toilet Bowl

Situate the bowl over the closet bolts. Install cap bases, washers, and nuts. Use a hacksaw to shorten the bolts and snap on caps.

8. Install Tank

Install bolts and a rubber gasket on the bottom of the tank. Set the tank in place and tighten nuts.

9. Reconnect Water Supply

Connect the supply line. Flush the toilet and look for any signs of leaks.

10. Install Seat and Cover Tank

Install the seat and cover the tank. The toilet installation is complete.

If a new toilet leaks, it may be necessary to tighten closet bolts or check components. Hire a plumber if you cannot locate the source of a leaking toilet. For a severe leak or backup, rely on water damage restoration professionals in Franklin, KY.

How To Approach Your Homeowner’s Insurance Claim

12/23/2018 (Permalink)

Flooded basement in Hopkinsville, KY

How To Approach Your Homeowner’s Insurance Claim

Navigating the process of making an insurance claim when your home has incurred damage can be daunting. Fortunately, most insurers have standardized procedures in order to facilitate filing. The following simple guidelines are instrumental in expediting the insurance process in Hopkinsville, KY.

1. Preparation

As soon as you notice a problem that could result in a legitimate claim, contact a representative from your insurance provider. Because subsequent remediation steps can take time, beginning promptly is critical. More importantly, claims must be filed within a certain time window by law to be valid. Take any necessary precautions to protect your home from ongoing damage, as this may not be covered by your policy. For example, any standing water from a flood should be removed in order to protect against long-term mold or rot.

2. Documentation

As your agency prepares to send an adjuster to confirm the insurance claim, the claimant should begin to collect proof of the damages. Many providers will want photographs of the affected portion of the home, as well as any receipts for urgent repairs, temporary lodging or other expenses directly related to the incident. A finalized inventory of all affected belongings will be helpful at this stage.

3. Verification

Typically, an adjuster or other employee from the insurance agency will need to visit the home in person in order to verify the claim and its relationship to the homeowner’s existing policy. At this stage, the documentation must be made available to the representative. This should include any estimates from professional repair or cleanup services. For example, a pipe burst would require the adjuster to both see the damaged plumbing as well as any receipts for replacement parts and flooring repair.

Making an insurance claim can be an arduous process, but the peace of mind afforded by a robust policy outweighs any minor difficulties. By familiarizing yourself with the claim procedures, you can be prepared for a number of potential problems.

Top 3 Things To Do After Your Home Floods

12/6/2018 (Permalink)

Water pipe in a Franklin,KY home leaked and caused the drywall to start peeling

Water Cleanup Process

A house flood in Franklin, KY can happen out of nowhere. Whether the cause is broken pipes or heavy rains, recovering from this household disaster requires lots of work. The biggest issue you face is water damage. It wreaks havoc on everything from carpets to furniture. Getting your life back in order requires a major water cleanup. There are steps you can take to make this process run smoothly.

1. Turn Off the Power

Entering a home post-flood has potential risks. The combination of water and electricity can result in serious injury. So, shutting off the power is needed for your safety. It’s best that you have an electrician do this for you. However, you can do it yourself as long as the power source you’re turning off isn’t wet or located in standing water. Make sure you wear gloves and rubber boots for additional protection.

2. Call Your Insurance Agent

Your homeowners policy may help cover the cost of the water damage. A claims adjuster will come to your home and assess the damages. Before the adjuster arrives, have before and after photos of your belongings. This helps the insurance company determine the cost of damages. Additionally, the agency may recommend a repair and restoration company to help return your home to its pre-flood condition.

3. Start Cleaning Up

Wet items must be dealt with immediately. Excessive moisture in your home can lead to mold and mildew. Remove your valuables from the water and let them air dry. Porous items such as pillows, box springs and mattresses are usually thrown away because they hold lots of water. Professional restoration services handle major projects like removing flooring, insulation and drywall.

Broken pipes, floods and water damage can turn your life upside down. By taking the right steps you can return things back to normal. One of the most important things you can do is to have trained remediation technicians in Franklin, KY assist you with the water cleanup.

The Proper Response to a Leaking or Failed Water Heater

10/8/2018 (Permalink)

Turn of the water heater when you are leaving your Hopkinsville,KY home for an extended period of time

There are several reasons that the discovery of a leaking water heater may discourage you including but not limited to the cost of repair and possible replacement, the fact that you may not have any hot water and the possibility that the leak can result in a more complex and costly issue, such as a house fire or gas leak. No matter how much you dread the expense of repair or replacement, however, your broken water heater deserves immediate attention, as the longer you put off maintenance, the worse the damage will become. Some steps you can take upon discovering your leaky heater are as follows:

  • Turn off the gas or power to the water heater.
  • Turn off the water supply line.
  • Determine the location of the leak.
  • Drain the tank.
  • Make the necessary repairs and/or call in a professional.

Unfortunately, the above measures aren't sufficient in fixing a failed water heater. If that's the case, you may be forced to replace your heater altogether.

Steps You Can Take To Prevent Secondary Water Damage

Secondary water damage occurs when water is allowed to sit for too long or when a water peril has not been sufficiently cleaned up or dried. You can prevent secondary water damage from your leaking water heater by turning off the tank and water supply line as soon after discovering the leak as possible. Though Hopkinsville, KY, water heater technicians generally drain the tank, the leak is significant, you may want to do that step yourself. You can do this with an ordinary garden hose, which should attach to the bottom of the tank. Be sure to drain to a safe area, however, such as a gutter or sink.

If you suspect that the leak has existed for a while, contact your local water damage restoration team right away. A representative can assess for secondary damage and take the necessary steps to clean and remediate your home.

Oh, No! The Kitchen Sink Is Leaking

8/15/2018 (Permalink)

Leaking toilet causing water damage in a Hopkinsville, KY home

Have you ever found a big problem in your Hopkinsville, KY, house? Spotting a leak coming from your kitchen sink can leave you with a sinking pit in your stomach. How can you fix this problem before it causes major flooding and a huge financial burden? You need to keep these three simple steps in mind.

1. Stop the Water

As soon as you notice a leak, you need to make sure the water in home is properly managed. This means turning off the water supply to your kitchen sink. If there isn't a shutoff valve for this appliance, you may need to turn off the supply for your entire house. You can usually find the main shutoff valve near the utility meters or by the curb.

2. Call Your Provider

Any type of flooding in your house can cause some serious damage. You may have to replace building materials, clean furnishings and remove mold all because of a leak under your kitchen sink. Because the damage can be so costly, many homeowners choose to turn to their insurance policies for a little financial help. Whether you have the coverage needed to help pay for this incident, you need to call your insurance agent. This person will be able to help you understand your coverage and start a claim if possible.

3. Hire a Damage Specialist

To help you better address this problem, you should turn to the help of a residential water remediation specialist. This professional can help you with your kitchen repair and water cleanup. The water damage cleanup crew knows how to remove standing water, salvage water-logged materials and remediate your home. Quick remediation done by a professional can help you get back to normal sooner.

Flooding can happen in any home for almost any reason. Because water can start to fill your home in the blink of an eye, you need to know what to do in the case of an emergency.

When you're away the cat will play...with the faucets!

6/29/2018 (Permalink)

SERVPRO of Christian, Todd, Logan and Simpson County is always ready when the unexpected happens.

The family pet caused this sink to overflow in Simpson County, KY while they were away on vacation. Luckily a family friend was checking on the house and pet and caught this before it caused too much damage. We aren't sure exactly how long the water was running, but the flooring was saturated below the tiles and the ceiling and wall below was buckling and had to be removed as well.

Our highly trained crew was able to get on the scene within an hour of the call to extract water and set drying equipment to begin the process. After a few days of drying and cleaning and pulling drywall the house was ready for repairs and the customer came home to a solution instead of a flooded mess.

3 Steps To Take Before Restoring Your Basement After a Flood

6/22/2018 (Permalink)

Dealing with flooding in a basement can be a long process because drying the area out may take several weeks.

Flooding water in a basement is often more difficult to clean than any other type of flood. That is because water levels can continue to rise to dangerous heights, as there is no door to open to let the water rush out. Additionally, the higher the liquid rises, the more the potential for hazards grows, including sewage, electric shock, and foundation damage.

Step 1 – Water Removal

Contact a professional water remediation service and request assistance to pump the water out as quickly as possible. Using a submersible pump or sump pump, the specialists can easily remove the water. This task is often more trouble than it may seem because the overflow can contain contaminates:

• Chemicals
• Bacteria
• Sewage
• Mold

Additional problems can arise if the basement flood water is a result of heavy rain, because the water-filled soil outside your home may be exerting pressure on the basement walls. Special care should be taken to remove the water to prevent the walls from cracking. If the flooding water comes from a broken pipe, the water service team can also perform pipe repair and check surrounding pipes for weaknesses.

Step 2 – Area Cleanup

Dirt and debris often come with flood waters. Large deposits of silt and mud may collect in the basement that must be manually removed. As with any flood debris, there may be health risks such as dangerous mold associated with the cleanup effort. It is best left to the trained professionals.

Step 3 – Sanitizing Everything

Before rebuilding begins, the area requires sanitizing. Disinfecting can prevent mold and mildew from growing on the basement walls, as completely drying out cement, brick, and wood may take weeks or months. Sanitizing can also kill bacteria that may be left behind from the cleanup.

Dealing with flooding in a basement can be a long process because drying the area out may take several weeks. However, once restoration and rebuilding begin, you can rest assured that by following these three simple steps, your home in Hopkinsville, KY, can be mold and bacteria-free. For more information, visit

Logan County Kentucky Leak

12/1/2017 (Permalink)

A leaking pipe under the bathroom sink caused significant damage to this Russellville, KY home. The hardwood was saturated in 2 rooms and had to be removed and the water also leaked down in to the crawlspace and insulation had to be removed in half of that area. Our team of trained technicians were able to extract the water and get the hardwood, carpet and trim pulled right away so that equipment could be set to prevent any further damage. Several Air Movers and Dehumidifiers had to run for a few days in order to get everything dried to industry standards. We were done with the dry out in 4 days and the customer was able to contact their contractor to begin putting everything back in place. 

Storm Damage if Simpson County

12/1/2017 (Permalink)

This home was damaged when a roof leaked due to a massive rain storm. Most of the rooms were affected and extensive drying had to be done. Our SERVPRO of Christian, Todd, Logan and Simpson Counties crew was able to pull back the carpet, remove the pad and then set equipment to dry the carpet and sub floor at the same time. 
The owners were happy to know that we had taken care of this type of situation before and that their personal belongings were in good hands. We were able to get the home dry in a few days and then put in new padding and relay the carpet. Once all that was done we cleaned all the carpet and made sure the home was back to its original condition "Like it never even happened."

Leaky Roof

7/24/2017 (Permalink)

This home was damaged when a roof leaked due to a massive rain storm. Most of the rooms were affected and extensive drying had to be done. Our SERVPRO of Warren, Christian, Todd, Logan and Simpson Counties crew was able to pull back the carpet, remove the pad and then set equipment to dry the carpet and sub floor at the same time. 
The owners were happy to know that we had taken care of this type of situation before and that their personal belongings were in good hands. We were able to get the home dry in a few days and then put in new padding and relay the carpet. Once all that was done we cleaned all the carpet and made sure the home was back to its original condition "Like it never even happened."

Basement flood

7/24/2017 (Permalink)

When our office was contacted after hours due to a busted pipe we were on our way within the hour. A plumber was on the way to stop the leak and the local Insurance Agent recommended that she call SERVPRO of Warren, Christian, Todd, Logan and Simpson Counties to take care of drying up the mess. We were able to get water extracted, tear out carpet and pad, detach the baseboards and get equipment set up in order to begin drying up all the water. 

Our Office works closely with local agents and adjusters to assure that homeowners are taken care of as soon as possible so that their lives are as minimally impacted as possible.

This homeowner was very pleased at how quickly we responded and had them back to normal.

Bathroom Leak

7/24/2017 (Permalink)

A leaking pipe under the bathroom sink caused significant damage to this home. The hardwood was saturated in 2 rooms and had to be removed and the water also leaked down in to the crawlspace and insulation had to be removed in half of that area. Our SERVPRO of Christian, Todd, Logan and Simpson Counties team of trained technicians were able to extract the water and get the hardwood, carpet and trim pulled right away so that equipment could be set to prevent any further damage. Several Air Movers and Dehumidifiers had to run for a few days in order to get everything dried to industry standards. We were done with the dry out in 4 days and the customer was able to contact their contractor to begin putting everything back in place.