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Fire & Water - Cleanup & Restoration

A Timeframe for Damage Restoration Response

2/18/2019 (Permalink)

Why SERVPRO A Timeframe for Damage Restoration Response SERVPRO a leading restoration company

Owners of homes that have sustained damage should start the mitigation and restoration process as soon as possible. Leading restoration companies are always open and can respond to a call, provide an on-site consultation, and offer a verbal briefing within a 24 hour window. Learn more about the timeframe for responding to any type of damage.

Call Response

A fast call response within one hour is ideal for a mitigation and restoration service. The initial communication should cover the following information about damage:

  • Location
  • Type
  • Extent

The next step is scheduling a consultation. For the best results, homeowners should make this call within a 24 hour period after damage occurs.

On-Site Consultation

Experts should arrive on location within four hours of a call response. These professionals can assess the degree of damage and recommend strategies to avoid additional damage. Homeowners should document damage for insurance purposes before taking any mitigation measures.

Verbal Briefing

A company should provide a verbal briefing within eight hours of an on-site assessment. This briefing should provide an overview of the remediation process:

  • Mitigation measures
  • Cleaning methods
  • Restoration timeline

Each of these factors will impact the duration of the cleanup and rebuilding process and the overall estimate. A one-stop shop can oversee this process from start to finish.

Estimate and Schedule

A company can then provide an estimate for homeowners to forward to their insurance provider. Depending on the cause and type of damage, an insurer may or may not cover losses. Limits may also apply. Homeowners should review the terms of their coverage prior to filing a claim.

A mitigation and restoration company should provide a fast response and clear description of mitigation and restoration procedures. It may also be possible to obtain mitigation services within a 24 hour period, such as boarding up or tarping over structural damage at a residence in Hopkinsville, KY.

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